Delivery Information

How much is it?

Terraces has no UK delivery charge (Ireland is classed as worldwide). Worldwide delivery costs £4.95.

How long will it take?

On orders received over £50 monday to thursday delivery is next day before 3pm. Orders under £50 is usually within 2 working days of your order being accepted. Worldwide deliveries are sent by royal mail international signed for delivery, so if your parcel has not arrived within 10 days contact us and we can trace the parcel for you.

When will we deliver?

Our courier will attempt delivery anytime between 9am and 6pm Monday to Friday (except Bank Holidays).

Do I need to sign for the delivery?

A signature is required and if you`re not available our courier will post a card at your address to let you know.If after a card has been left no contact is made and the goods are returned to us there is a charge of £4.95 (which we have to pay the courier), there will also be another £4.95 charge for us to re-send the goods.

Can I send my order to another address?

Yes, of course. You can select a different address during the checkout and save it to your address book for next time you shop. You can update your address book at any time by logging into the site and clicking on my account.

What happens if I miss my delivery?

Our courier will try at your neighbours and if they?re available to sign will leave it with them and post a card through your door to let you know. If our courier misses you or your neighbours they?ll leave a card and try again the next working day. If they miss you again, they?ll leave you another card and take the goods back to the nearest depot where they can be collected.

What if I can?t get to a depot to collect?

Don?t worry. Just contact us on 01782 289454 or mail us at terraces@tiscali.co.uk and we?ll help you arrange a re-delivery.

 

Returns Policy

The products available from the Terraces online store are direct from the brand and manufactured to a high standard. If goods purchased are to be returned, Terraces will exchange or refund any order providing:

1. You have a valid reason for return.
2. The product is returned in a saleable condition.
3. All original packaging and tags attached, within 21 days of purchase.
4. Before returning goods it is necessary to phone (01782289454) or contact via email (terraces@tiscali.co.uk) as no goods can be accepted without authorisation from Terraces.

Returns Costs

Any costs incurred in returning products are the responsibility of the customer. We cannot accept responsibility for return products whilst in transit and we ask that all items are returned using a trackable and recorded service.
These terms and conditions do not affect your statutory rights as a consumer.

Refunds

When the goods have been received back to Terraces provided that the goods returned are in a saleable condition you will be refunded less a postage charge of £4.95.

Exchanges

Terraces will gladly exchange any products that are brought incorrectly, when the goods are received back at Terraces a charge of £4.95 will be debited off your original payment card to cover re-delivery.

Payment for goods purchased online must be made by credit or debit card. The price paid includes VAT and shipping and payment will not be debited until the goods are shipped. All payments are encrypted and made on a secure server. Payment details are not visible or retained on the Terraces website.