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- My Account
We’re Terraces Menswear Limited (company number 7257502), a company registered in England and Wales. And our HQ is smack bang in the middle of the cultural quarter in the world famous Hanley, Stoke-on-Trent.
When you shop with us online these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. if you need anything else, get in touch with customer services.
To shop with us, you need to:
• be at least 16 years old;
• have a credit or debit card that we accept (see bottom of page for details of current payment providers)
• be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).
Placing an order
We recommend you should have your first order delivered to your billing address. This maximizes the chances of your purchase being accepted.
When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order, if you don’t receive your acknowledgement give your junk folder a check, it might be in there!
We only accept your order once payment has been approved and we have debited the payment card (and then the contract is made based on these terms).
You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method (and will be set out in the acknowledgement email). You can’t change your order – you’ll need to cancel (and/or return original item(s), and re-order.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close or freeze an account (even if we have previously confirmed your order) – e.g. if we think there’s something amiss with an order or an account. If this happens to you and you think we’ve made a mistake, just get in touch with Customer services and they’ll be happy to speak to you about it.
Prices and product descriptions
There’s a lot going on over here at Terraces HQ and from time to time our busy team may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
Before you finalise your order, you’ll be given multiple delivery options to choose from with estimated delivery time and dates depending on the delivery address.
We try our best to meet all delivery times but sometimes there may be delays – e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.
Check out our UK Delivery and International Delivery pages for more info.
Returns and refunds
Check out our returns and refunds policy here.
Returning an unwanted item?
Ordered something, and changed your mind on receiving it? Don’t worry, as long as an item is still in its original condition with tags attached, we accept returns for free, subject to the rules below.
If you return an item requesting a refund within 14 days of receiving it, we’ll give you a refund by way of the original payment method.
If you return an item requesting a refund within 14 and 28 days of receiving it, we’ll either give you an exchange or a credit note.
We aim to refund you within 7 days of receiving the returned item.
If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch – but any refund will be at our discretion.
A product that is returned where postage was charged then you will be refunded only for the product and not the postage. If you select the free delivery service and a refund is required and you send the item back within 7 days of you receiving it you’ll be refunded in full (part refunds on free deliveries are different). If the return arrives later than 7 days when the order was received then you will be refunded less the postage charge of £2.99, (if the top returned is £50 you will be refunded £47.01). When returning part of an order if your order value falls below the £50 free delivery threshold then you will be refunded less the postage charge of £2.99 which would have been originally applicable to your order, if your part order return is above the £50 free delivery threshold your free delivery stands.
We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
Proof of postage
We strongly recommend you get proof of postage (it's free at the Post Office and return centres). Our returns address is: Online Returns, 5-11 Marsh Street, Hanley, Stoke-on-Trent, ST1 1JAOriginal condition
It’s fine to try an item on like you would in a shop, but please don’t actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
This doesn’t affect your statutory rights
From time to time, we may give you discount Codes through one of our many promotions throughout the year, you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!
Here are some key things to remember:
• Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).
• If we send out a promo code and and we’ve accidentally made an error when we created it, we have the right to cancel your order or offer it back to you at the price it should be.
• If a discount code can’t run properly because someone or something is spoiling the fun for everyone – e.g. fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the Promo Code – we can cancel, modify or suspend the Promo Code.
If you’re buying someone else an Terraces online voucher, make sure you get their email address correct. If you get it wrong and the Gift Voucher is emailed to someone else who uses it, there’s not much we can do. Check, double check and even triple check before you buy it.
Sometimes spam filters send our emails into junk or spam folders. So, if you’ve not been thanked for your generous gift, it’s worth giving them a shout because there might be something waiting for them in their junk or spam folder!
Intellectual property, software and content
Terraces owns or has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.
You’re also not allowed to use the Terraces logo or any Terraces brand or trade mark (or any marks which are colourably similar) without our express permission.
Linking to this Website
It’s fine for you to link to terracesmenswear.co.uk, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.
Please don’t link in a way that suggests any form of approval or endorsement by Terraces where none exists.
Our Website must not be framed on any other site without our permission.
Complaints or need to speak to us?
Occasionally things do go wrong and you may want to get in touch with us. If that happens, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:
• Email: here
• Twitter: @Terraces_Stoke
• Facebook: https://www.facebook.com/terraces.menswear/
• Post: Complaints, 5-11 Marsh Street, Hanley, ST11JA
We have the right to amend, remove or vary our services and/or any part of the Website including our Ts&Cs at any time. These terms and our dealings with you are subject to English law and the exclusive jurisdiction of the English courts.